Doctor Fridge

Legal

Terms of Service

Last updated 2026-10-06

These terms apply to services provided by Doctor Fridge LLC ("Doctor Fridge", "we", "us") and to the use of this website. Booking a service call by phone, email or through this website means you accept them.

Service call and diagnostic fee

Our flat-rate service call fee covers the trip and the diagnostic: $120 for residential refrigeration, AC and heat pump service, $150 for residential wine cellar and wine cooler service, and $150 for commercial and marine refrigeration and commercial HVAC. Weekend and after-hours emergency calls are $280 residential and $380 commercial. The technician inspects the equipment, identifies the underlying issue and provides a quote for the repair. The service call fee is payable whether or not you proceed with the repair.

Repairs are quoted by the job

We do not bill by the hour. Every repair is quoted before any work begins, and you approve it before we proceed. Whether the repair takes half an hour or two hours, you pay the quoted price: no overtime and no hidden fees. If additional problems are found during the repair, we stop and quote them separately.

Repair first

We diagnose first and recommend replacement only when repair no longer makes sense. When that is the case, we tell you and give you the options. The decision is yours.

Warranty

Completed repairs carry a parts & labor warranty covering the parts we replaced and the labor to replace them. The warranty applies to the specific repair performed and the parts listed on your invoice; it does not cover unrelated failures, damage caused by misuse, power problems, lack of maintenance, or work performed by others. Warranty terms and duration are stated on your invoice. To make a warranty claim, call (855) 999-7965 or email dr.fridgefl@gmail.com.

Scheduling, access and cancellations

  • Same-day service is subject to availability. We confirm appointment windows by phone.
  • Please make sure the equipment is accessible and, for commercial sites, that someone authorized to approve the repair is available.
  • If you need to cancel or reschedule, let us know as early as possible by phone so the slot can go to another customer.

Payment

Payment is due on completion of the service unless agreed otherwise in writing. You receive a digital invoice with photos of the work performed.

Licensing and insurance

Doctor Fridge LLC holds Florida HVAC license CAC1815692 and is insured. Our technicians follow manufacturer guidelines and applicable codes.

Website

Content on this website is provided for general information and is not a substitute for a diagnosis by a technician. Troubleshooting guides in our blog are followed at your own risk; disconnect power before opening any equipment, and call a professional for refrigerant, electrical or gas work. We may change prices, services and these terms at any time; the date above shows the latest revision. Our handling of personal data is described in the Privacy Policy.

Image credits

Photographs of our technicians and work are our own. The following images are used under Creative Commons or public-domain licences: